Refund policy

At SEGOFFICIAL, we are committed to ensuring your satisfaction with every purchase. We have implemented a customer-friendly return policy to provide you with peace of mind. Please read the following guidelines to understand our return process:

1.Timeframe:

  • You have a generous window of 30 days from the date of receiving your item to request a return.
  • Requests for returns made after the specified timeframe may not be accepted.

2.Eligibility:

  • To be eligible for a return, the item must be in the same condition as when you received it.
  • The product should be unused, unworn, and in its original packaging.
  • Please ensure that all tags and accessories are included.
  • A proof of purchase, such as a receipt or order confirmation, is required.   

3.Return Request:

  • To initiate a return, please contact our customer support team at info@segmotorsports.co.
  • Our team will guide you through the return process and provide you with the necessary instructions.
  • Items returned without prior authorization may not be accepted.    

4.Return Shipping:

  • If your return is accepted, we will provide you with a return shipping label and instructions.
  • It is your responsibility to securely package the item and ship it back to us.
  • We recommend using a trackable shipping method and considering insurance for the package.
  • Any return shipping fees incurred are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

5.Restocking Fee:

  • All returns are subject to a restocking fee of 20%, unless stated otherwise.
  • This fee helps cover the costs associated with processing and restocking returned items. 

6.Canceling or Modifying Before an Order has Shipped:

  • You may cancel or modify your order anytime prior to shipment.
  • However, if the order has already been processed a 5% merchant fee will be charged if you choose to cancel and paid using PayPal or a credit card.

7.Damage and Issue:

  • Please carefully inspect your order upon receipt.
  • If you receive a defective, damaged, or incorrect item, please contact us immediately (within 7 days of the delivery).
  • We will assess the issue and provide an appropriate solution to ensure your satisfaction.
  • If the product is installed, it is considered accepted as is, and we will not be able to offer a return, exchange, or refund.

8.Exclusions

  • Sale items and gift cards are not eligible for return unless there are defects or damages.
  • Items that have been improperly installed or used may not be eligible for return.